Salon KPIs, explained.

Revenue per chair exposes capacity waste. Average ticket shows pricing and upsell health. Rebooking rate (clients who book the next visit before leaving) predicts next month's calendar. Retention rate is the compounding one: keeping an existing client costs a fraction of winning a new one. No-show rate is recoverable revenue. Product cost share catches back-bar waste. Staff utilisation shows who needs marketing support versus who needs another chair. Net margin is the scoreboard. A salon ERP computes all eight from live sales data instead of month-end spreadsheet archaeology.

Frequently asked questions