Salon CRM, explained.

The ownership question matters more than the feature list: when client relationships live in a stylist's personal phone, they leave when she does. A salon-owned CRM keeps history, preferences and rhythm with the business, so any stylist can deliver personal service and the salon survives staff turnover. Modern salon CRMs add churn-risk scoring on top: instead of a static list, the database flags who is drifting this week. That is the difference between a filing cabinet and a retention engine.

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